The purpose of this letter is to formally/publicly commend Bethany McKinnie for the excellent expertise/service she provided to me and my 90 year old mother, who lives with me. Beth was our Claims Adjuster who was assigned in conducting the aftermath of our fire. I was extremely apprehensive as this occurrence was the first time in which I had to deal with this. Beth however, extended herself far beyond my expectation. Her level of service/extraordinary commitment to excellence truly deserves recognition. In closing, please congratulate Beth for providing remarkable customer service/support during this crucial time.